Shipping policy

LEAD TIME
The estimated delivery time is stated next to products, delivery costs for your order are calculated within the checkout stage. Delivery is free to UK mainland postcodes on orders over £100.

Please note that all references to delivery are in working days and do not include weekends or public holidays. If you order item states 3-5 day delivery, it will be delivered to you by 3-5 working days. We endeavour to deliver your order to you by the estimated delivery date stated, however this is not a guaranteed date. You will receive your order tracking details as soon as your order has been dispatched

DELIVERY CHARGES
We offer free delivery for all orders above £100 to anywhere in UK Mainland (Zone A). Under £100 it is £5.99
Scottish Highlands & Islands incur an extra charge of £15. Please make sure you click this charge on checkout. Failing this would result in your order cancelled or you being invoice for the extra charge. This will delay your order.
Applicable postcodes: AB1-9, AB36-38, AB40, AB41, AB42,AB55-56, AB99, FK17-21, HS1-9, IV, KA27-28, KW, PA20-49, PA60-98, PH15-26, PH30-44, PH49-50, ZE, TR21-25, PO30-41

WE DO NOT SHIP TO IRELAND AT PRESENT SORRY

If in doubt please message us before ordering.

For items in stock we use DHL 24 hour service. We say to allow 1-3 working days. Saturday and Sunday are not working days.

Once Payment has been confirmed, please call the sales team on 0121 7896646  to confirm your collection date. 
Collect in store service is available either on the same day or next working day.  We will inform you via email as soon as it's ready for collection.

WHAT PROOF OF PURCHASE DO I NEED TO BRING WITH ME?

For security purposes you will need to bring with you the following pieces of information and I.D:
Copy of your order confirmation
Proof of address
Photographic I.D (drivers licence or passport)
The card you used to pay or your PayPal I.D.
You will be asked to sign for the goods that you are taking and then your items will be marked as dispatched in your account

If you require a product urgently please call or email before placing the order and we will advise of a collection time.

A signature is required upon delivery. All orders are insured, goods must be opened and checked for damages before signing and accepting the items from the courier as received in good condition. Once items are signed and accepted in good condition, no claims can be made for damaged or missing items. Please advise us ASAP after receiving a delivery.

If you miss the delivery of your order, you must respond to the card left by the couriers. If this is ignored the courier will re-attempt delivery the next working day. If this redelivery is again unsuccessful, the item will be returned to the courier’s depot for further instruction and eventually returned back to Jolly Tots. If this occurs then the buyer will be responsible for re-delivery charges.

WRONG DELIVERY ADDRESS
If you provide us with a wrong delivery address and another party signs for your goods, then Jolly Tots  cannot be held responsible for any loss you may incur as a result.
However if you contact us we will try and help you with any information you might require

RECIVING YOUR ORDER

Please check all the items you have received as soon as possible, so you can make us aware of any issues within 48 hours of receiving the delivery. We have a limited amount of time to raise issues with our suppliers and delivery partners and cannot guarantee that they will cooperate in resolving any issues after this time period.

For furniture deliveries please have help at hand at the delivery address, as the driver may need assistance or it may be a curb side delivery. It is your responsibility to arrange for the items to be taken into the home. The driver is not employed by Jolly Tots , so we cannot guarantee they will assist

We will accept return orders/items within 14 calendar days of you receiving your order, with a further 7 calendar days for you to post the items back to us. Items must be in brand new condition and show no signs of wear, it must also include all original packaging, as well as having all tags and labels still attached.

RETURNS

Original boxes and other packaging in which our products are sold in, are considered part of the product and therefore must also be returned to us in an undamaged and unused condition. We will not accept items returned without the branded packaging and labels/tags.

Please note that any costs incurred returning unwanted items to us, are at your own expense unless the return is a result of our error or is faulty. Please email or telephone us before returning any item stating your reason for return. We can arrange a collection for you at a cost of £20 per parcel, which can be deducted from your refund for goods returned or paid for up front.

RETURN EXCLUSIONS
Due to hygiene and safety standards we are not able to exchange or refund car seats/bases, mattresses, or accessories which have been used unless faulty or damaged.

REFUND PROCESS:
A return will be processed within 2-3 days of it being received at our warehouse, this may take longer during sale periods and holidays. The refund will be credited back to the original payment method. Card payments can take up to 10 days to show on your account due to varying processing times between banks